At Thug Club, we work hard to deliver your order quickly and safely. Please read our Shipping Policy to understand how we process, ship, and deliver your order.
Order Processing
We process all orders within 5 to 7 business days of payment. During holidays, promotional events, or periods of high demand, processing may take a little longer.
After we process your order, we will send you a confirmation email with your tracking information.
Shipping Time
Delivery times depend on your location and the shipping method you choose.
- United States: 5–10 business days
- Canada: 7–12 business days
- Europe: 7–15 business days
- Australia: 8–15 business days
- International Orders: 10–20 business days
Please note that these delivery times are estimates and may vary.
Shipping Fees
We calculate shipping costs during checkout based on your delivery address and selected shipping method. We may also offer free shipping on qualifying orders during special promotions.
Order Tracking
Once we ship your order, we will email you a tracking number. You can use this number to track your package until it reaches your delivery address.
Shipping Delays
Although we ship orders as quickly as possible, delays may occur because of severe weather, customs inspections, public holidays, or carrier issues. We appreciate your patience and understanding if these situations affect your delivery.
Incorrect Shipping Information
Please enter your shipping address carefully before placing your order. If you provide an incorrect or incomplete address, shipping delays or additional charges may occur. We cannot guarantee delivery if the address is incorrect.
Lost or Stolen Packages
If your package is lost during transit, contact us immediately. We will work with the shipping carrier to investigate the issue.
If the carrier marks your package as delivered but you cannot locate it, please contact the carrier first. If you still need assistance, our support team will do its best to help.
International Orders
International customers may need to pay customs duties, taxes, or import fees. Your local customs authority determines these charges, and you are responsible for paying them.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team.
Email: support@thugclub.net
Phone: +1 (213) 575-3811